Do Not Call (DNC) Policy

Last Updated: December 11, 2025

This Do Not Call ("DNC") Policy applies to MVA Apply and its website (collectively, the "Website"). This policy describes our commitment to respecting consumer preferences regarding telemarketing calls and text messages, and our compliance with federal and state Do Not Call regulations.

1. Overview of Do Not Call Regulations

The Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227, and the Federal Trade Commission's (FTC) Do Not Call Registry establish regulations governing telemarketing calls and text messages. MVA Apply is committed to full compliance with all federal DNC regulations and applicable state laws across all 50 states.

The DNC Registry maintained by the FTC allows consumers to register their phone numbers to limit telemarketing calls. Additionally, many states have enacted their own DNC laws that may provide additional protections beyond federal requirements.

2. Federal National Do Not Call Registry

MVA Apply complies with the National Do Not Call Registry maintained by the Federal Trade Commission (FTC). This registry allows consumers to register their phone numbers to opt out of telemarketing calls from most commercial entities.

2.1 Our DNC Compliance Practices

• We scrub our calling lists against the National DNC Registry regularly.
• We do not call numbers registered on the National DNC Registry, except in limited circumstances permitted by law (such as calls from established business relationships or prior express written consent).
• We maintain internal do-not-call lists of consumers who have requested not to be contacted.
• We honor consumer preferences and maintain records of opt-out requests for at least 31 months.
• We provide clear identification of our company and the purpose of calls or messages during outreach efforts.

3. State-Specific Do Not Call Laws

Many states have enacted their own Do Not Call laws that may provide protections beyond federal regulations. MVA Apply complies with all state DNC laws across all jurisdictions where we operate, including:

3.1 States with Enhanced DNC Protections

• Alabama - Complies with DNC Registry and state telemarketing laws.
• Alaska - Respects DNC preferences and state telemarketing regulations.
• Arizona - Complies with Arizona Telephone Solicitation Law and DNC Registry.
• Arkansas - Honors DNC Registry and Arkansas telemarketing rules.
• California - Complies with California's strict TCPA enforcement and DNC regulations.
• Colorado - Respects Colorado DNC rules and telemarketing laws.
• Connecticut - Complies with Connecticut DNC Registry and telemarketing regulations.
• Delaware - Honors Delaware DNC preferences and state laws.
• Florida - Complies with Florida DNC and telemarketing statutes.
• Georgia - Respects Georgia DNC Registry and telemarketing laws.
• Hawaii - Complies with Hawaii's DNC and telemarketing regulations.
• Idaho - Honors Idaho DNC preferences and telemarketing rules.
• Illinois - Complies with Illinois DNC Registry and TCPA regulations.
• Indiana - Respects Indiana telemarketing laws and DNC preferences.
• Iowa - Honors Iowa DNC Registry and state telemarketing statutes.
• Kansas - Complies with Kansas DNC and telemarketing laws.
• Kentucky - Respects Kentucky DNC preferences and telemarketing regulations.
• Louisiana - Complies with Louisiana telemarketing and DNC laws.
• Maine - Honors Maine DNC Registry and state telemarketing rules.
• Maryland - Respects Maryland DNC and telemarketing regulations.
• Massachusetts - Complies with Massachusetts strict DNC and TCPA regulations.
• Michigan - Honors Michigan DNC Registry and telemarketing laws.
• Minnesota - Respects Minnesota DNC preferences and telemarketing statutes.
• Mississippi - Complies with Mississippi DNC and telemarketing laws.
• Missouri - Honors Missouri DNC Registry and state regulations.
• Montana - Respects Montana telemarketing and DNC laws.
• Nebraska - Complies with Nebraska DNC and telemarketing regulations.
• Nevada - Honors Nevada DNC preferences and telemarketing rules.
• New Hampshire - Respects New Hampshire DNC Registry and state laws.
• New Jersey - Complies with New Jersey DNC and telemarketing statutes.
• New Mexico - Honors New Mexico DNC preferences and regulations.
• New York - Respects New York's strict DNC and TCPA regulations.
• North Carolina - Complies with North Carolina DNC and telemarketing laws.
• North Dakota - Honors North Dakota DNC Registry and state rules.
• Ohio - Respects Ohio DNC preferences and telemarketing regulations.
• Oklahoma - Complies with Oklahoma DNC and telemarketing laws.
• Oregon - Honors Oregon DNC Registry and state regulations.
• Pennsylvania - Respects Pennsylvania DNC and telemarketing statutes.
• Rhode Island - Complies with Rhode Island DNC and telemarketing rules.
• South Carolina - Honors South Carolina DNC preferences and laws.
• South Dakota - Respects South Dakota DNC Registry and regulations.
• Tennessee - Complies with Tennessee DNC and telemarketing statutes.
• Texas - Honors Texas DNC preferences and telemarketing laws.
• Utah - Respects Utah DNC Registry and state regulations.
• Vermont - Complies with Vermont DNC and telemarketing laws.
• Virginia - Honors Virginia DNC preferences and state statutes.
• Washington - Respects Washington's strict DNC and telemarketing regulations.
• West Virginia - Complies with West Virginia DNC and telemarketing laws.
• Wisconsin - Honors Wisconsin DNC Registry and state rules.
• Wyoming - Respects Wyoming DNC preferences and regulations.

4. How to Register on the National Do Not Call Registry

If you wish to register your phone number on the National DNC Registry to limit telemarketing calls, you have multiple options:

4.1 Registration Methods

• Online Registration: Visit www.donotcall.gov to register your phone number(s).
• Telephone Registration: Call 1-888-382-1222 from the phone number you wish to register.
• Duration: Your registration remains active indefinitely and does not expire.

5. How to Opt Out of Communications from MVA Apply

If you have provided your contact information to MVA Apply or received communications from us, you have multiple options to opt out:

5.1 Opt-Out Methods

• Email: Send an opt-out request to info@mvaapply.com with the subject line "Do Not Call Request" or "Opt Out."
• Phone: Call our office and request to be added to our internal do-not-call list. Speak to a representative to confirm your request.
• Text Message: Reply "STOP" to any text message received from MVA Apply.
• Mail: Send a written opt-out request to the address listed in the Contact Us section of this policy.

Once we receive your opt-out request, we will add your phone number to our internal do-not-call list and cease sending telemarketing calls or text messages to that number within 30 days. However, please note that we may continue to contact you if you have an established business relationship or have given us express written consent to contact you regarding your case or legal matter.

6. Telephone Consumer Protection Act (TCPA) Compliance

MVA Apply fully complies with the Telephone Consumer Protection Act (TCPA) and related regulations, including:

• Consent Requirements: We obtain prior express written consent before making telemarketing calls or sending text messages, except where an established business relationship exists or the communication is exempt from TCPA requirements.
• Caller ID Display: We clearly identify ourselves and provide accurate caller ID information on all outbound calls.
• Call Timing: We do not make calls before 8:00 AM or after 9:00 PM in the recipient's local time zone.
• Automated Calls: We do not use artificial or prerecorded voice messages for calls to cell phones except in emergency situations or with prior express written consent.
• DNC Registry Compliance: We maintain compliance with the National Do Not Call Registry and honor all DNC requests.
• Do Not Call Lists: We maintain internal do-not-call lists and train our staff to honor consumer preferences.
• Opt-Out Mechanisms: We provide clear and easy methods for consumers to opt out of future communications.

7. Text Message (SMS) Compliance

All text messages sent by MVA Apply or on our behalf comply with TCPA regulations and state laws governing SMS communications:

• Prior Consent: We obtain prior express written consent before sending marketing or promotional text messages.
• Clear Identification: All SMS messages include clear identification of the sender.
• Opt-Out Instructions: Each text message includes instructions on how to opt out (e.g., "Reply STOP to opt out").
• STOP Requests: We honor all STOP requests within 30 days of receipt and maintain records of opt-outs.
• Message Content: Text messages are concise, clear, and compliant with all applicable laws.

8. Email Communication Policy

MVA Apply complies with the CAN-SPAM Act and similar email regulations:

• All commercial emails include clear identification of the sender.
• We include a valid physical postal address in all commercial emails.
• We provide a clear opt-out mechanism in all marketing emails.
• We honor unsubscribe requests within 10 business days.
• We do not use misleading or deceptive subject lines.

9. Your Rights and Remedies Under the TCPA

If you believe MVA Apply has violated the TCPA or applicable DNC laws, you have the following rights:

• Complaint to FTC: File a complaint with the Federal Trade Commission at www.ftccomplaintassistant.gov.
• State Attorney General: Contact your state's Attorney General's office to report violations.
• Private Right of Action: The TCPA provides a private right of action, allowing consumers to pursue civil remedies for violations.
• Damages: Under the TCPA, consumers may recover actual damages or statutory damages of $500 to $1,500 per violation, plus attorney's fees and costs.

If you believe you have been the victim of an unlawful telemarketing practice, please consult with a qualified attorney in your state to understand your rights and remedies.

10. Information We Collect and Use

MVA Apply collects contact information (phone numbers, email addresses, and names) only for legitimate business purposes:

• To respond to inquiries about our legal services.
• To connect consumers with qualified attorneys for case evaluation.
• To provide information about your case or legal matter.
• To comply with legal obligations and regulatory requirements.

We do not sell or share your contact information with third parties for telemarketing purposes without your consent. Any sharing of information with attorneys or legal partners is limited to the purposes of connecting you with qualified legal representation.

11. Do Not Call Registry Scrubbing Schedule

MVA Apply maintains a rigorous compliance program that includes:

• Monthly DNC Scrubbing: We scrub our calling lists against the National DNC Registry at least monthly.
• Record Retention: We maintain records of DNC compliance activities for at least 24 months.
• Internal List Maintenance: We maintain and regularly update our internal do-not-call lists based on consumer requests and complaints.
• Training: All staff members are trained on DNC compliance and TCPA regulations.
• Audit Trail: We maintain documentation of all opt-out requests and confirmations.

12. Third-Party Service Providers

Any third-party service providers, call centers, or marketing partners acting on behalf of MVA Apply are contractually obligated to comply with all federal and state DNC laws, TCPA regulations, and the terms of this policy. We are responsible for ensuring their compliance and maintaining oversight of all outbound communications made in our name.

13. Exceptions to DNC Compliance

While we strictly adhere to DNC regulations, the TCPA and FTC allow certain exceptions to DNC requirements, provided they comply with all applicable laws:

• Established Business Relationship: Calls to consumers with whom we have an established business relationship (such as those who have submitted a form or requested our services).
• Prior Express Written Consent: Calls or texts to consumers who have provided prior express written consent.
• Telephone Solicitations: Calls for debt collection, account servicing, or other purposes specifically permitted by law.
• Non-Commercial Calls: Calls made for non-commercial purposes or by non-profit organizations, subject to applicable law.

14. Complaint Resolution Process

If you believe we have violated this DNC Policy or applicable DNC laws, please contact us immediately:

• Email: info@mvaapply.com
• Subject Line: "DNC Violation Complaint"
• Include: Your phone number, the date and time of the call or message, caller ID information, and a description of the violation.

We will investigate your complaint within 5 business days and take corrective action as appropriate. We will contact you to confirm that your opt-out request has been processed and honored.

15. State-Specific DNC Resources

Many states maintain their own DNC registries or have specific telemarketing regulations. For more information about DNC protections in your state, you may contact:

• Your State's Attorney General Office - Most states maintain websites with information about telemarketing laws and DNC registries.
• Federal Trade Commission (FTC): www.ftc.gov
• National Do Not Call Registry: www.donotcall.gov

16. Disclaimer

This DNC Policy is provided for informational purposes and does not constitute legal advice. MVA Apply is not a law firm and cannot provide legal guidance regarding your rights under the TCPA or DNC laws. If you have questions about your legal rights or believe you have been the victim of illegal telemarketing, please consult with a qualified attorney licensed in your state.

17. Contact Us

For questions about this DNC Policy, to opt out of communications, or to report a DNC violation:

• Email: info@mvaapply.com
• Website: https://mvaapply.com/
• Service: Serving All 50 States

This Do Not Call Policy was last updated on December 11, 2025. MVA Apply reserves the right to update this policy periodically to comply with changes in federal and state laws. Continued use of the Website constitutes acceptance of any changes.